Frequently Asked Questions
What is a Cat Café?
A place where you can relax, grab a bite to eat, and make some new furry friends.
Why do we charge for the lounge?
It helps to cover the cost of food, litter, and additional needs of the cats.
Is there an age limit?
Anyone 8+ is welcome to join in on the fun. Guests under 13 (8-12 years old) must be accompanied by an adult IN THE CAT LOUNGE, and everyone under 18 must have a waiver signed by a parent or guardian. There may not be more than 3 children per adult 18 or over.
Can I bring food/drink into the lounge?
As long as it came from our café and the drink has a lid you are welcome to bring it into the lounge…but no sharing with the kitties as much as they may want you to.
How Do Gift Cards Work?
There are 2 ways that gift cards can be purchased:
1) e-gift cards can be purchased online under the "Gift Cards" tab. The e-gift card will be sent as an email with a code that can be forwarded to the intended recipient to be used for a future visit.
2) Physical gift cards can be purchased in-store at our location in Eastview Mall.
NOTE: Our online reservation does not currently accept either type of gift card. To redeem, please call ahead so we can take the code over the phone to complete a reservation.
Gift cards can also be used for walk-ins if space is available, and they can be used on other goods we sell such as snacks, drinks, and merchandise.
How do I book a reservation?
Just go to our website www.lazycatloungeandcafe.com and choose a date and time. You can read and sign the waiver and pay before you come so it doesn’t cut into your kitty loving time.
If you need to cancel or reschedule, refunds will be given until 24 hours prior to your scheduled appointment.
Walk-ins are welcome as long as there is space, but reservations are recommended.
What are your days and hours?
Mon: Closed
Tues: 3p–7p
Wed-Sat: 11am-7pm
Sun: 11a–6p
Hours may change seasonally to account for slower times of the year, and adjusted back to full hours for our busier times, such as summer, the holiday season, federal holidays, and school break weeks. Please check our reservation page for any updates for our operating hours. All closed times will also be reflected in our booking system.
Where do our cats come from?
Our feline friends are courtesy of multiple cat rescues, including Animal Rescue Service Rochester, Happy Tails (Ontario County Humane Society), ROC the Dogs Rescue, ROC the Mad Catter, Colony Caregivers, Carol's Ferals, Room for One More, and Flower City Critters. You can learn more about the great things these wonderful rescues are doing here.
Are the cats adoptable?
Yes, Happy Tails (Ontario County Humane Society), ROC the Dogs Rescue, ROC the Mad Catter, Colony Caregivers, Carol's Ferals, Room for One More, Love for Misfit Meeps and Flower City Critters are always looking for loving homes for these fur babies. Just fill out an application online at the rescue’s website. All cats are spayed or neutered and have had age-appropriate immunizations.
On WEEKENDS the cat lounge closes from 1:30 pm to 3 pm and 5 pm to 6 pm to give the kitties some much-needed downtime. On WEEKDAYS the cat lounge MAY close for 30 to 60-minute periods, based on the level of activity of the day, to give the kitties some downtime. Closed time slots will be reflected in the reservation system.